Customer Action Plan 2017-2019

From: Department of Culture, Communications and Sport
Published on: 7 February 2017
Last updated on: 11 April 2025

This Customer Service Action Plan 2017-2019 sets out the steps we will take up to the end of 2019 to deliver on the commitments set out in our Customer Service Charter.

The service standards and indicators in this Customer Service Action Plan are set out in accordance with the 12 Guiding Principles of Quality Customer Service agreed in 2000.

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Customer Action Plan 2017-2019

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