Customer Charter

This Customer Charter sets out the standards of service you can expect to receive from us.

The ISI is committed to providing a professional, efficient and courteous service to all of our customers, providing and delivering the highest quality of service in accordance with the 12 Principles of Quality Customer Service for Customers and Clients of the Public Service.

The ISI’s Customer Action Plan supports this document. It sets out in more detail how the commitments and standards set out in this Charter will be delivered and evaluated.

Equally, we expect that our customers will treat our staff with courtesy and respect.