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From: International Protection Accommodation Services (IPAS); Department of Children, Disability and Equality
- Published on:
- Last updated on:
State services
- Department of Health - https://www.gov.ie/en/organisation/department-of-health/
- HSE - https://www.hse.ie/eng/
- Department of Justice - http://www.justice.ie/
NGOs
- Peter McVerry Trust - https://pmvtrust.ie/
- Depaul - https://ie.depaulcharity.org/
- AkiDwA - https://akidwa.ie/
- Cairde - https://cairde.ie/
- Children’s Rights Alliance - https://www.childrensrights.ie/
- Crosscare - https://crosscare.ie/
- Cultúr - http://cultur.ie/
- Doras - https://doras.org/
- Immigrant Council of Ireland - https://www.immigrantcouncil.ie/
- Irish Refugee Council - https://www.irishrefugeecouncil.ie/
- Migrant Rights Centre Ireland - https://www.mrci.ie/
- NASC - https://nascireland.org/
- New Communities Partnership - https://www.newcommunities.ie/
- Sport Ireland - https://www.sportireland.ie/
- Jesuit Refugee Service - https://jrs.ie/
- Irish Co-Operative Organisation Society - http://icos.ie/
Jesuit Refugee Service Helpline
The International Protection Accommodation Service (IPAS) National Resident Support Helpline provides an independent and confidential Freephone service to applicants of International Protection. JRS staff offer support, advice and onward referral to callers. They also provide access to translators when required.
The helpline is open four days a week. It has been designed to complement and support existing services offered by statutory agencies, non-governmental organisations and civil society.
The helpline:
- provides information and advice about the Irish Protection Process
- supports access to local supports and statutory services
- follows up on queries and concerns about living conditions
- seeks solutions to issues and challenges faced by residents
The helpline is the latest initiative as part of JRS Ireland’s national response to COVID-19, which also includes a hardship fund to support the educational and material needs of asylum seekers and vulnerable migrant families during the crisis.
Freephone: 1800 929 008
Hours of service:
- Monday: 10am - 1pm and 2pm - 4pm
- Tuesday: 10am - 1pm and 2pm - 4pm
- Wednesday: Voicemail Service
- Thursday: 10am - 1pm and 2pm - 4pm
- Friday: 10am - 1pm and 2pm - 4pm