Organisation information
Reform Division
From Department of Public Expenditure and Reform
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The Reform Division is responsible for developing, driving, co-ordinating, supporting and evaluating the government's programme of Public Service Reform and Innovation and Civil Service Renewal.
It is also responsible for legislative and other Government reform commitments assigned to the Department of Public Expenditure and Reform, to promote and support open, accountable and transparent government and public administration and good governance in the Public Service.
Developing and implementing a public service reform and innovation plan for 2020 is a key priority. Other commitments include the establishment of a new Reform Evaluation Unit and developing a culture of evaluation in the Public Service.
An important part of the work of the division in driving reform is the implementation of the Civil Service Renewal Plan and supporting the Civil Service Management Board, which has collective responsibility for delivering the Renewal Plan.
The division is responsible for a variety of programmes and resources, such as:
- Government Reform
- Ireland's Open Data portal and Open Data policy
- resources to support better public service communications, such as Consultation Principles and Guidance for public service bodies who are considering running a consultation. The Quality Customer Service Initiative have issued Guidelines for the Preparation of Customer Charters and Action Plans, and the Customer Communications Toolkit for the Public Service – A Universal Design Approach . The latter was designed by a working group from across the civil service and the Centre for Excellence in Universal Design
- the division also produced Transfer of Functions: Guidelines and Best Practice Handbook between Departments and Ministers.
Finally, it has responsibility for Employee Engagement Surveys, the Civil Service Excellence and Innovation Awards, an internal communications programme, and a programme of Organisational Capability Reviews.
