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Organisation Information

Customer Service

Published: 15 October 2019
From: Department of Defence

In the Department of Defence we believe that it is our duty to serve the citizens of Ireland to the best of our ability and that the citizen is entitled to expect high standards both in terms of the services we offer and how we deliver those services. These values have shaped successive departmental Strategy Statements and annual business plans. Ultimately the quality of our customer service is dependent on how well we implement these on a day-to-day basis.

Our Customer Charter 2017sets out the standard of service we extend to our customers.

For information on the department's Complaints and Appeals Procedure under the Customer Charter, please click here.

Our Customer Action Plan can be viewed here.

Department of Defence and Defence Forces Customer Service Action Plan


For information on the department's Language Scheme in accordance with the Official Languages Act 2003, please click here.

For information on the department's 20 Year Strategy for the Irish Language 2010-2030, please click here.