Press release
Statement from the Department of Health on the Digital COVID Certificate freephone number
From Department of Health
Published on
Last updated on
From Department of Health
Published on
Last updated on
Due to high demand on the existing Digital COVID Certificate freephone number, a second freephone number has been established today that will cater for a significantly higher number of calls. The new number is 1800 807 008.
Increased numbers of agents are available to answer your queries in relation to your vaccination certificate and to allow you to request your recovery certificate. The call centre will be focused on dealing with urgent queries in the short-term, so we are requesting that only those with an urgent query contact the centre this week, that is, those who are travelling in July. You can request your certificate at any stage over the coming weeks.
Note: As of Friday 23 July, you can now fill out an online form to request a certificate of recovery. This certificate proves that you've had COVID-19 in the last 6 months (180 days). Learn more.
Queries in relation to a certificate of a COVID-19 test obtained privately can be directed to your test provider.
If you need general travel advice, please go to gov.ie/travel.
The EU Digital COVID Certificate is proof (in digital or paper format) that you have either:
Your free Digital COVID Certificate will help you to travel safely and more easily within the EU during the COVID-19 pandemic.
Find out more on gov.ie/travel.