Your safety and welfare, as well as that of our colleagues, is our priority at this time. In line with government guidelines, we had to reduce the number of staff on site. Our headquarters at D’Olier House, D’Olier Street, Dublin 2 is closed to members of the public until further notice.
However, we are continuing to register appeals, process appeals and issue decisions. There may be delays in issuing correspondence related to these functions.
Due to the current level of COVID-19 restrictions in-person oral appeal hearings have been suspended. Hearings are currently being conducted online or by telephone. The resumption of in-person oral hearings will be kept under review in light of government advice on easing restrictions.
In relation to appeals which are currently being determined on a summary basis it may be possible for Appeals Officers to gather additional information or seek clarifications on any matter relating to an appeal (e.g. by telephone or email) which might otherwise have been ascertained in the course of an oral hearing.
Our phone lines are also very busy right now and you may experience a delay getting to speak to one of our team. We are doing everything possible to answer your call as quickly as we can and apologise for any delays you experience.
There may be other quicker ways of getting your question answered:
- Visit our How an Appeal Works page page
- Send your query by email to swappeals@welfare.ie
If, however, you do not get the information you need, please do still phone us at 0818 747474
