The Passport Service aims to resolve complaints as soon as possible. If this is not possible then the Passport Service will:
record the details of the complaint and acknowledge that we have received it
issue a response as soon as possible
explain why, if your complaint cannot be resolved for any reason beyond our control
Appeal a decision to refuse, cancel or revoke a passport
Section 19 of the Passports Act 2008
provides for the creation of an independent Passport Appeals Officer, to whom a person not satisfied with the decision of the Passport Service in relation to their application may apply (e.g. in the case of a decision to refuse or cancel/ revoke a passport).
The Appeals Officer may (i) uphold the decision or (ii) recommend that the Passport Service set its decision aside. The Appeals Officer writes to both the appellant and the Passport Service with his/ her determination.
If the Passport Service decides not to accept the recommendation of the Appeals Officer, the Passport Service should notify the Appeals Officer and appellant of this decision, and the grounds for it, in writing.
If a person wishes to appeal a decision of the Passport Service, they should make a request in writing to:
Passport Appeals Officer
Department of Foreign Affairs, 80 St. Stephen’s Green, Dublin 2
Decisions on refusals of applications on citizenship grounds are outside the remit of the Appeals Officer and should be directed to the Department of Justice and Equality, which has responsibility for citizenship matters.
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