Among the aims of the Farmers Charter of Rights is to ensure you can access all the information you need via a courteous and efficient service.
Farmers' Charter of Rights
The Farmers' Charter of Rights 2015-2020 was agreed following discussions with the farming organisations. The Charter sets out specific delivery targets to our farmer customers and covers the following schemes:
Basic Payment Scheme;
Areas of Natural Constraint;
Beef Genomics and Data Programme;
Organic Farming Scheme;
Forestry Grant and Premium Schemes;
Animal Health Schemes.
The Farmers' Charter continues our commitment to the principles of Quality Customer Service set out in our Customer Charter and Action Plan. Progress under the Charter will be monitored by a review committee under an independent chairman. The committee will be comprised of representatives of farm organisations and Department of Agriculture, Food and the Marine staff.
Further information regarding the Farmers' Charter of Rights can be obtained from
Quality Service Unit ga
If you are unhappy with the service that you receive you may lodge a complaint to the Department's Quality Service Unit.
The complaints process is as follows:
complaints should initially be made to the Senior Officer in charge of the area to which the complaint relates
if you are not satisfied with the response received, you can refer the matter to the Quality Service Unit who will have it fully and impartially investigated
if you are still dissatisfied, you can contact the Office of the Ombudsman
The Office of the Ombudsman examines complaints from people who feel they have been unfairly treated by public bodies such as government departments.
This complaints process relates to customer service issues only. Appeals on decisions related to the Department's schemes are dealt with by the relevant Division in the first instance and if the issue is not solved to your satisfaction an appeal may be lodged with the Agriculture Appeals Office
Complaints should be made in writing by letter or by email.
Customer Service Complaints Procedure
Customer Service Complaints Procedure for the Department of Agriculture, Food and the Marine.
The Department of Agriculture, Food and the Marine aims to ensure that the needs of all of its customers, including people with disabilities, are met and that their rights to equal treatment are upheld in service delivery.
The Disability Act 2005 provides a statutory basis for making public services accessible. Sections 25, 26, 27 and 28 of the Act place obligations on public bodies to make their public buildings, services and information accessible to people with disabilities.
Access Officers under the Disability Act 2005
The Department has appointed Access Officers in accordance with section 26(2) of the Disability Act 2005.Access Officers are responsible for providing or arranging for, and co-ordinating assistance and guidance, to persons with disabilities accessing services provided by the offices and generally to act as a point of contact for people with disabilities wishing to access such services. The email address is email@example.com
Contact details are as follows:
Co-Ordination Section, Corporate Affairs, Department of Agriculture, Food and the Marine, Kildare Street, Dublin 2.
, D02 WK12
The Department of Agriculture, Food and the Marine has appointed an Inquiry Officer to investigate complaints made under section 38 of the Disability Act, 2005. Any individual can make a complaint to the Inquiry Officer if the Department has not complied with sections 25, 26, 27 or 28 of the Disability Act 2005.
Contact details are as follows:
Freedom of Information Unit, Department of Agriculture, Food and the Marine, Pavilion A, Grattan Business Centre, Dublin Road, Portlaoise, Co. Laois.
, R37 K857