Customer Charter
From Chief State Solicitor’s Office
Published on
Last updated on
From Chief State Solicitor’s Office
Published on
Last updated on
The Chief State Solicitor's Office is a component part of the Office of the Attorney General and is the principal provider of solicitor services to the Attorney General and to Government Departments and Offices. The Office also provides solicitor services to certain other State Agencies and to Tribunals of Inquiry, but does not act for members of the public.
Our mission as set out in the Statement of Strategy of the Office of the Attorney General is to provide the highest standard of professional legal services to Government, Departments and Offices.
We are committed to:
We have set the following service standards:
The Office will make every effort to facilitate customers who wish to conduct business through the Irish language. In particular we will:
We are committed in the provision of our service to the principles of equality as enshrined in equality legislation. We will raise staff awareness on equality and diversity issues.
We are committed to keeping our Office clean, safe and accessible to customers with disabilities.
We consider that feedback is an essential element in understanding the requirements of our customers. In order to evaluate our performance we would welcome any feedback or suggestions that you might have or if indeed our service has exceeded your expectations we would like to hear about it so that we can continue to provide you with a high quality service.
To assist us in reaching our service standards, we would be grateful if you would quote our reference number in all communications with us.
If you have a complaint about the standard of service provided by us and are unable to resolve the matter with the officer concerned in this Office or his/her immediate superior, you may refer the complaint to the Head of Corporate Services, Chief State Solicitor's Office at the address set out below.
All complaints will be dealt with promptly, fairly and impartially.