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Quality Customer Service Conference Resources

Conference Agenda and Speaker Biographies

QCSN Conference 2023 Agenda

Agenda for the QCSN Conference 2023

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QCSN Conference 2023 Speakers and Panelists

Biographies of speakers and panellists at the QCSN Conference 2023

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QCS Conference_Session 1_LGMA

Presentation from Dr. Bernie O'Donoghue Hynes of the Local Government Management Agency.

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QCS Conference_Session 2_Design Action Plan for PS

Presentation from Trevor Vaugh, Public Service Design Lead with the Department of Public Expenditure, NDP Delivery and Reform.

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QCS Conference_Session 3_Better Public Services at Scale and Digital

Presentation from Tony Shannon, Head of Digital Services with the Office of Government Chief Information Officer.

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QCS Conference_Session 3_UK GDS

Presentation from Kara Kane, Head of Profession for Design with the UK Government Digital Service.

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