Emergency Call Answering Service (ECAS) Annual Reviews

The Communications Regulation (Amendment) Act 2007 provides for the establishment and operation of the Emergency Call Answering Service (ECAS) and enables the Minister for the Environment, Climate and Communications to enter into a contract with an entity to provide the service.

BT Communications Ireland Limited (BTCIL) currently holds the contract to operate the service.

The performance of the ECAS Operator is reviewed annually in accordance with the ECAS concession agreement.

The ECAS annual reviews include:

• An assessment of the Key performance indicators set down in the agreement
• Performance capabilities, including those associated with advances in technology and methods used to provide the Services
• Analysis of the quality of service provided