Department of Justice: How we respond to Unreasonable Behaviour

Most customers will act politely and behave in a reasonable manner. However, some behaviours can make it difficult for our staff to work effectively.

We don’t expect our staff to tolerate behaviour that is abusive, offensive or threatening or to tolerate unreasonably frequent contact about an issue.

We will treat customers who display these types of unreasonable behaviour in the same way as the Ombudsman’s Office would.

You can read about their response from this link:

Ombudsman Reasonable Conduct Policy