This is a plain text summary of Chapter 2 of the "Digital Ireland – Connecting our People, Securing our Future" report. Read the full report.
Chapter Summary
We will accelerate a transformational change in how we deliver public services, through digital tools and responsible AI adoption, ensuring that by 2030, every interaction with public services is simpler, faster, and more intuitive. We will digitalise 100% of key public services, with 90% consumed online by 2030.
Inclusion and accessibility will be guiding principles. A Life Events approach will reorient service design around key moments in people’s lives, to deliver services that meet the complex needs of society in the decades ahead, while ensuring no one is left behind.
Responsible, transparent use of AI will play a growing role in public service delivery, enhancing responsiveness and efficiency, and personalising services. We are focused on building capacity and driving responsible AI adoption across the public sector, to enhance responsiveness and efficiency, and personalised services.
This chapter sets out how we will achieve these goals, including through:
- Implementation of Better Public Services 2030; Digital Public Services 2030; and our Digital Inclusion Roadmap
- Our commitment to Ireland’s Digital Public Infrastructure; a new Public Service Data Strategy 2030; and ensuring the digital readiness of all new legislation
- A new GovTech 2026 Challenge, and supporting all public servants to avail of AI training courses
- Accelerating the digital transformation of our health service through implementation of Digital for Care 2030 and a new AI for Care Strategy