Mediation

Mediation is a voluntary confidential process that allows parties resolve their conflict in a mutually agreeable way with the help of a neutral third party, a Mediator. The Mediator does not impose a solution but rather works with all parties to create their own solution.

Mediation may avoid the need for other dispute resolution methods including formal investigation of complaints and/or legal proceedings.

Mediation Information Leaflet 2021

Mediation Policy Revised February 2021

Organisations may request the appointment of a Mediator in circumstances where they believe Mediation may help in resolving a workplace dispute.

To request the assistance of a Mediator and/or to seek further advice/information on Mediation, please contact:

mediation@cshrhelpdesk.cloud.gov.ie

The Civil and Public Service Mediation Group provides a confidential, impartial and structured mechanism for resolving workplace difficulties across Government Departments and public sector organisations. The service supports employees and managers in addressing concerns at an early stage, helping to restore working relationships and reduce reliance on formal grievance or disciplinary procedures.

Mediation offers a constructive environment in which parties can discuss issues openly, with the assistance of a trained mediator, and work towards outcomes that are practical, voluntary and mutually acceptable. The objective of the group is to promote fair, timely and effective resolution processes that contribute to a positive and respectful working environment across the Civil and Public Service.

A request for mediation can be made by completing the Request for Mediation Form and submitting it by email. Please contact hrpolicyadvice@per.gov.ie to send the completed form or to request further information.