Mediation policy

Mediation is a voluntary confidential process that allows parties resolve their conflict in a mutually agreeable way with the help of a neutral third party, a Mediator. The Mediator does not impose a solution but rather works with all parties to create their own solution.

Mediation may avoid the need for other dispute resolution methods including formal investigation of complaints and/or legal proceedings.

Organisations may request the appointment of a Mediator in circumstances where they believe Mediation may help in resolving a workplace dispute.
To request the assistance of a Mediator and/or to seek further advice/information on Mediation, please contact:
mediation@cshrhelpdesk.cloud.gov.ie