Publications

The Statement of Strategy 2025-2027 for the Office of the Disability Appeals Officer is a two-year roadmap designed to establish the foundations for an improved, effective, and efficient appeals system. The plan acknowledges the considerable work ahead, but the focus is on getting the basics right.

The goals and actions outlined in this document are practical and targeted. They prioritise fairness, accessibility, efficiency, compliance, and quality assurance in the appeals process. Key initiatives include streamlining workflows, improving accessibility, and enhancing accountability through regular reporting and feedback mechanisms. This plan is not an endpoint but a starting point - an essential step toward creating a service that can evolve and improve over time in response to the needs of its users.

ODAO Statement of Strategy 2025-2027

View the full list of Annual Reports at: Office of the Disability Appeals Officer - Annual Reports