Reduce Your Use - Advice

If you are finding it difficult to pay your energy bills, please be advised:

• Contacting your energy supplier is an essential first step
• You will not be disconnected if you are engaging with your supplier, so talking to them early is important
• Suppliers will offer a repayment plan that takes into account your ability to pay if you have built up any debt
• Many suppliers are also signed up to the Energy Engage Code which offers a range of protections once you engage with your supplier
• Your energy supplier may have a hardship fund aimed at helping customers experiencing financial difficulty, more information on this can be found on your supplier’s website

You may be eligible to register with your supplier as a vulnerable customer, in which case you would have extra protections from disconnection. Contact your supplier for more information.

Further advice on managing your energy costs is available from the following organisations:

• For advice and information on your rights as an energy consumer contact The Commission for Regulation of Utilities (CRU)cru.ie
• If you are in arrears or struggling with energy debt, contact MABS (the Money Advice and Budgeting Service) www.mabs.ieor call 0818 07 2000 Mon-Fri 9am-8pm
• If you are over 60 and worried about your energy bills, contact ALONE alone.ie