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Payroll and Travel & Subsistence (Expense payments) Shared Services for the ETB sector
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- Last updated on:
- What is the ETB Payroll Shared Service?
- ETB Payroll – Overview
- ETB Pensioners - Overview
- ETB Payroll and ETB Pensioner Helpdesk
What is the ETB Payroll Shared Service?
The Education and Training Board (ETB) Payroll Shared Service is part of the Education Shared Business Services (ESBS) and is based in the Generali Building, Blanchardstown.
The objective of the ETB Payroll Shared Service is to bring a transformational change to how payroll and Travel & Subsistence (T&S) services operate for the ETB sector through a standardised approach.
A common cloud-based Payroll, Pension and HR solution (the /People XD system) has been rolled out across ESBS and ETBs.
The processing and delivery of payroll and T&S are carried out by ESBS using a common set of standards, payroll and T&S policies and procedures. The move to a common platform and standardisation of processes has improved data quality, governance and compliance across the ETB sector.
ETB Payroll – Overview
As of August 2026, all 16 ETBs have transitioned to the standard payroll and Travel and Subsistence shared service delivery where payments are processed by ESBS.
ETB Payroll pay over 40,000 payees across the 16 ETBs.
ETB payees have 24/7 online access to their Employee Self-service portal (Core Portal/PeopleXD Portal). They can use this portal to access payslips and time and attendance related information.
ETB Pensioners - Overview
The payment of all ETB Pensioners migrated from the NSSO to ESBS in June 2025.
ESBS process payment for approx. 10,000 ETB Pensioners.
ETB Pensioners have 24/7 online access to their Employee Self-Service portal (Core Portal/PeopleXD Portal).
ETB Payroll and ETB Pensioner Helpdesk
Payees and/or managers with access queries and/or pay related queries can contact the ESBS payroll helpdesk on ETBPayrollHelpdesk@esbs.gov.ie or 01 889 2398.
ETB Pensioners can contact ESBS by emailing etbpensionpayroll@esbs.gov.ie or contacting 01 8892398
Phone lines available for ETB Payees and ETB Pensioners Monday to Friday 9am – 1pm.
Benefits Realisation Report of ETB Payroll
A Benefits Realisation Report for the ETB Payroll Project was prepared in 2023. The purpose of this document is to review how the project has performed against its benefits first defined in the 2014 Business Case and further developed in the Project Initiation Document in 2018.
