Publication
The Department of Finance Quality Customer Service Charter and Action Plan (CAP) - May 2018
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From: Department of Finance
- Published on: 28 May 2018
- Last updated on: 11 April 2025
The Department of Finance has had a Customer Action Plan since 1997 and a Customer Charter since 2004.
It is necessary to revisit these periodically, for example when a new Statement of Strategy is produced, to ensure that customer service is aligned with the Department’s objectives, and staff are reminded of the customer service standards expected.
Department of Finance Quality Customer Service Charter and Action Plan (CAP) – May 2018
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