Temporary Clerical Officer in the Passport Service

The Department of Foreign Affairs and Trade intends to recruit personnel for Temporary Clerical Officer positions in the Passport Service.

1. Verifying passport and citizenship (Foreign Birth Registration - FBR) applications and following up on incomplete applications with the customer.
2. Working in a team environment to meet target delivery dates.
3. Identifying and reporting potential compliance and other issues relating to passport and FBR applications to the team leader.
4. Working on passport production or dispatch teams.
5. Registration of customers’ entitlement documents.
6. Dealing with members of the public regarding their applications for passports or FBR face to face or through written and/or oral communication via phone, webchat or email. Resolving customer service queries, providing information on passport and citizenship legislation and policies.
7. Daily use of hardware and software, including scanning devices, pcs and the Passport Service’s application systems.
8. General administrative tasks as required.

Health & Character

Candidates must be in good health, capable and competent of carrying out the work assigned to them, and they must be of good character. Those under consideration for a position will be required to complete a health and character declaration. References will be sought.

The post will require special security clearance and will require completion of a form for Garda vetting purposes. In the event of conflicts of interest, candidates may not be considered for certain posts.

Citizenship Requirements

Eligible candidates must be:

(a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or

(b) A citizen of the United Kingdom (UK); or

(c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

(d) A non-EEA citizen who has a Stamp 4 permission[1] or a Stamp 5 permission.

[1] Please note that a 50 TEU Visa, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent.

Closing date for completed applications is 5pm on Monday 29th September 2025. Late applications will not be accepted.

Please see competition booklet for further details.