Digital Public Services Plan 2030

The Digital Public Services Plan 2030 is the Irish Government's roadmap for delivering seamless, inclusive and user-centred public services through digital transformation.

This Plan is a key initiative under the Better Public Services transformation strategy and represents Ireland’s most ambitious digital reform agenda to date. It aims to ensure that by 2030:

• 100% of key public services are available online; and,
• 90% of applicable services are consumed digitally.

At the heart of this transformation is the Life Events Approach, a model that reimagines public services around the real-life moments that matter to people, such as starting school, becoming a parent, accessing housing, or the birth of a child. This approach ensures that services are designed to be intuitive, proactive and integrated, reducing complexity and improving access for all.

The Plan outlines:

• A comprehensive list of close to 190 key services grouped by life event
• A phased delivery schedule to integrate and digitalise services throughout the life of the Plan
• Supports and enablers including Service Design Capability, the Government Digital Wallet, Life Events Portal and Digital Building Blocks
• A strong governance and monitoring framework to ensure accountability and track progress

The plan is not just a technology roadmap—it is a public service transformation roadmap. It reflects Government’s commitment to delivering services that are joined-up by design, digitally enabled, and inclusive by default.