Drive for organisation success: plain text
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From: Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation
- Published on: 2 April 2025
- Last updated on: 14 May 2025
Using a commercial mindset, demonstrating drive and personal responsibility to create value
Commercial focus
Level 1: At this level you’ll understand:
Show a keen interest in your organisation and its performance
Level 2: At this level you’ll understand:
Identify and focus your attention on people issues that impact on business performance
Level 3: At this level you’ll understand:
Prioritise people practices, opportunities and risks that drive sustained efficiency , effectiveness and value for people (e.g. citizens)
Level 4: At this level you’ll understand:
Focus on driving value through the alignment of people strategy with organisation strategies that meet the needs of the citizens
Customer focus
Level 1: At this level you’ll understand:
Demonstrate that you are customer-focused in your work
Level 2: At this level you’ll understand:
Engage with customers to understand their needs and improve their experiences
Level 3: At this level you’ll understand:
Partner with customers to understand their current and future needs, and engage effectively
Level 4: At this level you’ll understand:
Create a culture that prioritises the understanding of customer needs to enhance customer value
Financial acumen
Level 1: At this level you’ll understand:
Demonstrate that you are cost-conscious in your work
Level 2: At this level you’ll understand:
Carefully consider the financial and operational implications of your choices
Level 3: At this level you’ll understand:
Develop and present robust business cases using evidence to demonstrate that resources are optimised and a return on investment
Level 4: At this level you’ll understand:
Evidence the strategic value of investment in people to a wide range of stakeholders
Delivery focus
Level 1: At this level you’ll understand:
Identify the steps to achieve agreed goals and demonstrate drive to deliver to a high standard
Level 2: At this level you’ll understand:
Take responsibility to provide pragmatic and timely advice and deliver solutions that meet business needs
Level 3: At this level you’ll understand:
Take responsibility and demonstrate commitment to deliver business outcomes and benefits
Level 4: At this level you’ll understand:
Take responsibility for the creation of shared value through people strategy
Personal resilience
Level 1: At this level you’ll understand:
Maintain motivation and resilience through self-care and know when to ask for help
Level 2: At this level you’ll understand:
Maintain motivation and resilience through self-care and personal responsibility
Level 3: At this level you’ll understand:
Demonstrate motivation, wellbeing and resilience through self-care and personal responsibility
Level 4: At this level you’ll understand:
Model motivation, wellbeing and resilience and create a culture of self-care and personal responsibility