Employee experience and engagement: plain text
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From: Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation
- Published on: 2 April 2025
- Last updated on: 14 May 2025
- Engagement approaches
- Employee voice tools
- Employee experience
- Onboarding
- Employer identity (brand) and EVP
- People policy
- Communication
- Recognition
Creating a holistic approach around engagement which enables workers to have a voice and be their best
Engagement approaches
Level 1: At this level you’ll understand:
Your organisation’s approach to employee engagement
Level 2: At this level you’ll understand:
Tools and approaches to drive employee engagement
Level 3: At this level you’ll understand:
How to design approaches to drive and assess employee engagement across the organisation
Level 4: At this level you’ll understand:
How to align engagement approaches to values and strategy to positively impact the organisation and improve the employee experience
Employee voice tools
Level 1: At this level you’ll understand:
Your organisation’s approaches to listening to employees and other workers e.g. surveys, staff forums, employee networks
Level 2: At this level you’ll understand:
The pros and cons of a range of employee voice tools and approaches
Level 3: At this level you’ll understand:
How to align and evaluate employee voice tools and approaches and drive forward the outputs
Level 4: At this level you’ll understand:
How to horizon scan and identify future trends in employee and wider worker voice, and assess their strategic value
Employee experience
Level 1: At this level you’ll understand:
How the relationship an employee has with their manager can positively or negatively impact engagement and culture
Level 2: At this level you’ll understand:
How to assess management practices and behaviours and their impact on the employee experience and culture
Level 3: At this level you’ll understand:
How to evaluate and improve management practices and behaviours to create a better employee experience and culture
Level 4: At this level you’ll understand:
The link between management practices, employee experience, culture and organisation performance and how to drive improvements
Onboarding
Level 1: At this level you’ll understand:
Your organisation’s onboarding approaches and the importance of a positive experience for engagement Different elements of onboarding and how to administer them
Level 2: At this level you’ll understand:
How to design and implement an integrated onboarding programme
Level 3: At this level you’ll understand:
The impact of onboarding on the employer brand and how to drive improvements
Trust How trust affects the working relationship
Level 4: At this level you’ll understand:
Different trust models and how they can be used to improve relationships at work How to build a culture of trust across the organisation for workers and other stakeholders How to build a culture of trust and its impact on wider organisation culture, performance and reputation
Employer identity (brand) and EVP
Level 1: At this level you’ll understand:
Your organisation's current employer identity (brand) and employee value proposition (EVP) and its significance for employee experience
Level 2: At this level you’ll understand:
How to assess employee perception of employer identity (brand) and EVP and different ways to enhance these to improve employee experience
Level 3: At this level you’ll understand:
How to align organisation identity (brand) with employer identity, values and EVP
Level 4: At this level you’ll understand:
How to create a unique employer identity / offer (brand) aligned to culture, mission and values
People policy
Level 1: At this level you’ll understand:
People policies that impact the worker experience in your organisation
Level 2: At this level you’ll understand:
How to review the impact of people policies on the worker experience
Level 3: At this level you’ll understand:
How to shape people policy frameworks that positively impact the worker experience
Level 4: At this level you’ll understand:
How to integrate worker experience into wider policy frameworks
Communication
Level 1: At this level you’ll understand:
Communications channels in your organisation
Level 2: At this level you’ll understand:
How to use and assess the effectiveness of different communications channels and approaches
Level 3: At this level you’ll understand:
How to design and implement communication plans which positively impact the worker experience
Level 4: At this level you’ll understand:
How to assess the impact of strategic communications on the worker experience and their alignment with organisation strategy and values
Recognition
Level 1: At this level you’ll understand:
Different approaches to recognition i.e. formal, informal and the tools used for recognition in your organisation (e.g. Civil Service and departmental excellence awards, L&D opportunities) and their value in employee engagement
Level 2: At this level you’ll understand:
How recognition can impact employee engagement and performance
Level 3: At this level you’ll understand:
How to review and design approaches to recognition to improve employee engagement and impact organisation performance
Level 4: At this level you’ll understand:
How to review the impact of recognition approaches on organisation performance and employee engagement to inform HR strategy