Enabling change: plain text
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From: Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation
- Published on: 2 April 2025
- Last updated on: 14 May 2025
- Business and change cases
- Managing change
- Continuous improvement and innovation
- Change experience and engagement
- Change levers
- Project and risk management
Business and change cases
Level 1: At this level you’ll understand:
The benefits and risks of technology for people and organisations
Level 2: At this level you’ll understand:
How to review the impact of technology on roles and people processes
Level 3: At this level you’ll understand:
How to assess and evaluate the impact of current and future technology on the workforce, data privacy and people practices
Level 4: At this level you’ll understand:
How technology will influence the role of people professionals, future workforce needs and the worker experience
Managing change
Level 1: At this level you’ll understand:
The nature of change and the role it plays in our work as HR professionals
Level 2: At this level you’ll understand:
Different change management approaches and their advantages and disadvantages from a people perspective
Level 3: At this level you’ll understand:
How to develop change management approaches that align with culture and objectives
Level 4: At this level you’ll understand:
How to embed a people-centered approach to change management, leadership and governance across the organisation
Continuous improvement and innovation
Level 1: At this level you’ll understand:
What continuous improvement is and why it's important
Level 2: At this level you’ll understand:
How to apply continuous improvement tools (e.g. piloting, customer journey mapping)
Level 3: At this level you’ll understand:
How to adapt and apply a range of innovation methods (e.g. user research, test and learn and iteration) to enable change at pace
Level 4: At this level you’ll understand:
How to build capability to design and innovate at pace to create organisational value
Change experience and engagement
Level 1: At this level you’ll understand:
The importance of communicating the benefits of change and how it will impact people
Level 2: At this level you’ll understand:
How to explain why change is happening, and basic models for how people experience change
Level 3: At this level you’ll understand:
How to listen to, engage and mobilise a range of stakeholders to enable change and build capability
Level 4: At this level you’ll understand:
How to create an organisation environment and culture that is change-ready and change-capable
Change levers
Level 1: At this level you’ll understand:
Different change tools and methods in your organisation
Level 2: At this level you’ll understand:
How to use a range of change tools and methods
Level 3: At this level you’ll understand:
How to assess the best ways to achieve and sustain change
Level 4: At this level you’ll understand:
How to assess which levers will achieve and sustain change across an organisation, and create long-term value
Project and risk management
Level 1: At this level you’ll understand:
What a good project plan looks like in your organisation and key risk management policies and practices
Level 2: At this level you’ll understand:
How to plan and manage an activity or event including outcomes, tasks, resources, risks and costs
Level 3: At this level you’ll understand:
How to plan a project and manage risk, resources and interdependencies to deliver outcomes
Level 4: At this level you’ll understand:
How to plan, manage and de-risk broad programmes or portfolios of change to deliver organisational benefits