Public Service Transformation Week: Tuesday 11 November 2025

The Creative Problem-Solving Experience
Trinity Business School, Trinity College Dublin ‘Portal, Trinity Innovation and Enterprise’
Time: 9.30am-3pm
This workshop is open to anyone who wants the skills to strengthen their approach to problem solving. Creative Problem Solving (CPS) is a proven method for approaching a problem or a challenge in an imaginative and innovative way. CPS tools and techniques make approaching a problem fun, engaging and collaborative. Not only will you learn how to create better solutions, you will enjoy a positive experience that helps speed the adoption of new ideas.
Register here: https://forms.office.com/e/UJ9PjPKJWj

AI as an Accessibility Partner
National Disability Authority
Time: 10am-1pm
Venue: National Disability Authority, 25 Clyde Road, Ballsbridge, Dublin, D04 E409
This workshop explores how AI could support the public sector in delivering accessible services, and where it risks compromising accessibility.
This in-person workshop will be hosted by the Centre for Excellence in Universal Design at the National Disability Authority and will take place on. The event leads are Shivaali Scully, Senior Design Advisor – Products, Services & Systems, Donal Fitzpatrick, Senior Advisor for the European Accessibility Act, Aislinn Conway, Senior Standards & Monitoring Officer (Web Accessibility Directive) and other staff members of CEUD.
Who should attend? Policy makers - Persons with disabilities - Anyone with a responsibility or interest in AI, accessibility and the design of public services - Anyone working in the area of equality, diversity, and inclusion (EDI).
Light refreshments will be provided.
Event booking details: https://forms.office.com/Pages/ResponsePage.aspx?id=sTf9zxbUG0GTjT06Yca-KUS2COuzcDhIpMj1lhDBK7pUMjJPRlhIQUkxUE5aMUVPOU01MkhPU0hMRi4u

Digital Productivity Essentials: Using Technology to assist in daily tasks
An Garda Síochána
Time: 10am-12pm
Digital Productivity Essentials: Using Technology to assist in daily tasks i.e. Microsoft Outlook utilising Quick Steps & Microsoft OneNote for organising information.
Event booking details: internal event only

AI and the Future of Public Services
Department of Taoiseach
Time: 11am-12.30pm
Mick Costigan, head of the Futures Team at Salesforce, San Francisco will give a presentation on ‘The Future of Agentic AI,’ and will then host a moderated discussion to examine the potential impacts, opportunities and challenges for Ireland’s public services.
Event booking details: by invitation only

Slaintecare
HSE
Slaintecare: We're all Heart - be inspired Cardiothoracic Team, University Hospital of Galway
Time: n/a
Watch this very inspiring video from the Excellence Award Winners – the Cardiothoracic team in the University Hospital of Galway who have been using a new minimally invasive technique to harvest veins and the radial artery as part of coronary artery bypass surgeries with impressive clinical and patient recovery results.
Event booking details: this video will be available to view on 11 November.

Slaintecare: Let's SMILE
Read all about the SMILE Programme
Time: n/a
Read all about a HSE remote monitoring initiative supporting patients with chronic diseases through daily self-checks and virtual care
Event booking details: this article will be available to view on 11 November.