Public Service Transformation Week: Tuesday 11 November 2025

AI as an Accessibility Partner
National Disability Authority
Time: 10am-1pm
Venue: National Disability Authority, 25 Clyde Road, Ballsbridge, Dublin, D04 E409
This workshop explores how AI could support the public sector in delivering accessible services, and where it risks compromising accessibility.
This in-person workshop will be hosted by the Centre for Excellence in Universal Design at the National Disability Authority and will take place on. The event leads are Shivaali Scully, Senior Design Advisor – Products, Services & Systems, Donal Fitzpatrick, Senior Advisor for the European Accessibility Act, Aislinn Conway, Senior Standards & Monitoring Officer (Web Accessibility Directive) and other staff members of CEUD.
Who should attend? Policy makers - Persons with disabilities - Anyone with a responsibility or interest in AI, accessibility and the design of public services - Anyone working in the area of equality, diversity, and inclusion (EDI).
Light refreshments will be provided.
Event booking details: https://forms.office.com/Pages/ResponsePage.aspx?id=sTf9zxbUG0GTjT06Yca-KUS2COuzcDhIpMj1lhDBK7pUMjJPRlhIQUkxUE5aMUVPOU01MkhPU0hMRi4u

Digital Productivity Essentials: Using Technology to assist in daily tasks
An Garda Síochána
Time: 10am-12pm
Digital Productivity Essentials: Using Technology to assist in daily tasks i.e. Microsoft Outlook utilising Quick Steps & Microsoft OneNote for organising information.
Event booking details: internal event only

AI and the Future of Public Services
Department of Taoiseach
Time: 11am-12.30pm
Mick Costigan, head of the Futures Team at Salesforce, San Francisco will give a presentation on ‘The Future of Agentic AI,’ and will then host a moderated discussion to examine the potential impacts, opportunities and challenges for Ireland’s public services.
Event booking details: by invitation only

Apply to School – Single Online Application System
Department of Education and Youth
Date: 11 November 2025
Time: 11am - 12 noon
The Presentation will focus on the pilot of the ‘Single Online Application’ system for admission to post-primary school, as a first step towards a nationwide common application system. This is a cross-divisional digital project with a focus on customer service, stakeholder engagement and delivering the greatest impact for children and families. There will be a panel discussion with Q&A.
Event booking details: https://events.teams.microsoft.com/event/4aee39c8-676a-4c74-a2f7-945f5b1767da@f5c0d15a-8693-47e3-b506-b1617300787f

Healthy Place to Work – creating a healthier, safer, and more connected workplace
The Courts Service
Date: 11 November 2025
Time: 13:15 - 13:45
This session will focus on how you can make your corner of the world a bit healthier through mindfulness and healthy eating and exercise.
Internal event only

Using cloud services to deliver a client relationship management system for the EU Council Presidency
Department of Children, Disability and Equality
Date: 11 November 2025
Time: 2pm - 2.30pm
The session will give an overview of the experience of introducing HubSpot, a public-cloud solution, to provide a client relationship management system to assist with work related to the upcoming Presidency of the Council of the EU.

• The online presentation will provide an overview of the demands and opportunities created for DCDE by the Presidency and the rationale for replacing existing processes with a single, cloud-based system.
• We will cover the experience of working collaboratively to explore the solutions available, identify viable options, and implement a SaaS solution that meets requirements. The session will conclude by briefly describing some of the issues encountered and considerations that may inform future work.

Event booking details: https://events.teams.microsoft.com/event/31457f72-cea3-4380-872c-ab6481bc5fb5@cffd37b1-d416-411b-938d-3d3a61c6be29

Slaintecare
HSE
Slaintecare: We're all Heart - be inspired Cardiothoracic Team, University Hospital of Galway
Time: n/a
Watch this very inspiring video from the Excellence Award Winners – the Cardiothoracic team in the University Hospital of Galway who have been using a new minimally invasive technique to harvest veins and the radial artery as part of coronary artery bypass surgeries with impressive clinical and patient recovery results.
Watch here: https://www.youtube.com/watch?v=y3mbXY_uqVc

Slaintecare: Let's SMILE
Read all about the SMILE Programme
Time: n/a
Read all about a HSE remote monitoring initiative supporting patients with chronic diseases through daily self-checks and virtual care
Article available to read here: https://healthservice.hse.ie/staff/news/our-health-service/remote-monitoring-initiative-helps-paul-manage-chronic-conditions/