Digital transformation and people: plain text
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From: Department of Public Expenditure, NDP Delivery and Reform
- Published on: 2 April 2025
- Last updated on: 14 May 2025
- Range of technologies
- Artificial intelligence
- Collaborative technologies
- Technology-enabled practices
- Impact of technology
Range of technologies
Level 1: At this level you’ll understand:
The range of technology and software that is used in the people profession and its impact on your work
Level 2: At this level you’ll understand:
What technology and software is available in your area of the people profession, and how to use it to improve the worker experience
Level 3: At this level you’ll understand:
How different technologies (e.g. workflow automation) interact across the organisation, and how to use them to support the delivery of people practices
Level 4: At this level you’ll understand:
Current and future technologies which can underpin and enable people strategy and make organisations more agile
Artificial intelligence
Level 1: At this level you’ll understand:
Different types of AI-embedded technologies and how to apply them in line with policy and regulation
Level 2: At this level you’ll understand:
The opportunities and risks linked to applying different types of AI-embedded technologies, and how to apply them responsibly in your area of work
Level 3: At this level you’ll understand:
How to use AI-embedded technologies to enhance people practices and support responsible decision-making whilst managing risk
Level 4: At this level you’ll understand:
How to shape AI strategy and governance to promote responsible and ethical decision-making across the employee lifecycle
Collaborative technologies
Level 1: At this level you’ll understand:
How technology can be used to help people work more collaboratively, and the opportunities and risks associated with it
Level 2: At this level you’ll understand:
The range of available technologies and software that enable collaboration in different situations
Level 3: At this level you’ll understand:
How to maximise collaboration through existing and new technology and software to improve performance
Level 4: At this level you’ll understand:
How to embed collaboration through technology into culture and strategy to improve performance
Technology-enabled practices
Level 1: At this level you’ll understand:The role of people professionals in designing technology-enabled people practices and tools
Level 2: At this level you’ll understand:
How to contribute to the design of technology-enabled people practices and tools
Level 3: At this level you’ll understand:
How to bring the people perspective to the design and implementation of technology-enabled people practices to enable transformation
Level 4: At this level you’ll understand:
How to drive digital transformation to enhance the worker experience
Impact of technology
Level 1: At this level you’ll understand:
The benefits and risks of technology for people and organisations
Level 2: At this level you’ll understand:
How to review the impact of technology on roles and people processes
Level 3: At this level you’ll understand:
How to assess and evaluate the impact of current and future technology on the workforce, data privacy and people practices
Level 4: At this level you’ll understand:
How technology will influence the role of people professionals, future workforce needs and the worker experience