Guidelines for the Responsible Use of AI in the Public Service

The Guidelines for the Responsible Use of Artificial Intelligence in the Public Service have been developed to actively empower public servants to use Artificial Intelligence (AI) in the delivery of services. By firmly placing the human in the process, these guidelines aim to enhance public trust in how Government uses AI.

The Guidelines compliment and inform strategies regarding the adoption of innovative technology and ways of working already underway in the public service, and seek to set a high standard for public service transformation and innovation, while prioritising public trust and people’s rights.

A range of resources designed to support the adoption of AI have been developed, including clear information on Government’s Principles for Responsible AI, a Decision Framework for evaluating the potential use of AI, a Responsible AI Canvas Tool to be used at planning stage, and the AI Lifecycle Guidance tool.

Further resources for public servants can be accessed at the dedicated Artificial Intelligence Resources page on the Better Public Services website.