Organisation development and design: plain text
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From: Department of Public Expenditure, NDP Delivery and Reform
- Published on: 2 April 2025
- Last updated on: 14 May 2025
- Consulting cycle
- OD&D models
- Design diagnostics and principles
- Operating models, structures, and processes
- Work design
- Organisation development theory
- Organisation development diagnostics
- Development interventions
- Personal impact and use of self
Designing organisation models and systems, and developing behaviour and culture, to enable organisation strategy and performance
Consulting cycle
Level 1: At this level you’ll understand
The stages of the OD&D consulting cycle (e.g. gaining entry, contracting, diagnostics and sense making, planning and delivering interventions, evaluating and exiting)
Level 2: At this level you’ll understand
OD&D consulting processes and how to apply them
Level 3: At this level you’ll understand
How to apply a range of OD&D consulting and contracting methods in different contexts
Level 4: At this level you’ll understand
How to design and lead consulting and contracting approaches for complex organisation transformations to meet organisational needs and reflect external context
OD&D models
Level 1: At this level you’ll understand
Key OD&D models and how they can be used
Level 2: At this level you’ll understand
Different OD&D models and their advantages and disadvantages (e.g. McKinsey 7S, Galbraith Star, Burke-Litwin)
Level 3: At this level you’ll understand
How to apply a range of OD&D models to shape OD&D approaches, plans and culture
Level 4: At this level you’ll understand
How to integrate theoretical insights and apply these to enable organisational performance and cultural alignment
Design diagnostics and principles
Level 1: At this level you’ll understand
Evidence and data that can be collected and analysed to inform organisation design
Level 2: At this level you’ll understand
A range of evidence to evaluate current organisation design to identify areas for improvement and establish design requirements and principles
Level 3: At this level you’ll understand
How to critically evaluate organisation design and develop design principles to align organisational elements like strategy, process and outcomes
Level 4: At this level you’ll understand
How to create and embed organisation-level design principles that optimise the organisation's ecosystem to enable future resilience
Operating models, structures, and processes
Level 1: At this level you’ll understand
Different operating models, structures and processes, including their benefits and risks
Level 2: At this level you’ll understand
How to design operating structures and processes to meet specific organisational needs
Level 3: At this level you’ll understand
How to shape and adapt operating models and processes to meet current and emerging business requirements
Level 4: At this level you’ll understand
How to design high-level and agile operating models that enhance organisation performance, deliver strategy and enable digital transformation
Work design
Level 1: At this level you’ll understand
What constitutes good work and the different dimensions of work and job quality
Level 2: At this level you’ll understand
How to design good work at individual and team levels, including how work is done and the role of technology
Level 3: At this level you’ll understand
How to design good work with the future in mind including the use of AI
Level 4: At this level you’ll understand
How to develop and embed principles of good work that prepare the organisation for the future of work including AI integration
Organisation development theory
Level 1: At this level you’ll understand
The importance of theory in organisation development
Level 2: At this level you’ll understand
Core theories (e.g. systems thinking, action research and appreciative inquiry) that shape OD practices
Level 3: At this level you’ll understand
How to apply theories to design OD practices and interventions that enable sustained performance improvement
Level 4: At this level you’ll understand
How to integrate diverse theoretical perspectives within OD strategies to enable organisational strategy and transformation
Organisation development diagnostics
Level 1: At this level you’ll understand
Evidence and data that can be collected and analysed to inform organisation development
Level 2: At this level you’ll understand
How to apply and interpret different diagnostic methods at individual and team levels (e.g. interviews, observation, focus groups, surveys)
Level 3: At this level you’ll understand
How to apply and interpret diagnostics at organisation level to gain insights into behaviour and culture
Level 4: At this level you’ll understand
How to develop strategic insights on organisational culture and mindset, demonstrating their impact on performance and strategy
Development interventions
Level 1: At this level you’ll understand
The different levels and types of OD interventions (e.g. individual, team, organisation levels, task or process focus, structured or emergent)
Level 2: At this level you’ll understand
How to build and deliver OD interventions at team level to improve performance through behaviour change (e.g. team facilitation, process mapping, new ways of working)
Level 3: At this level you’ll understand
How to create and implement OD interventions to facilitate meaningful culture and behaviour change
Level 4: At this level you’ll understand
How to develop and deliver multifaceted and adaptive OD strategies to shift culture to enable alignment with strategy and purpose
Personal impact and use of self
Level 1: At this level you’ll understand
The importance of self-awareness and self-management in OD&D
Level 2: At this level you’ll understand
How to develop self-awareness and awareness of others in OD&D work in line with professional values
Level 3: At this level you’ll understand
Social and group dynamics and how to facilitate shared inquiry and surface underlying issues
Level 4: At this level you’ll understand
How to engage and facilitate multiple stakeholders in addressing complexity, fostering strategic thinking and driving transformation