Publication
Quality Customer Service Conference Resources
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From: Department of Public Expenditure, NDP Delivery and Reform
- Published on: 3 November 2008
- Last updated on: 12 April 2025
Conference Agenda and Speaker Biographies
QCSN Conference 2023 Speakers and Panelists
Biographies of speakers and panellists at the QCSN Conference 2023
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Presentation Slides
QCS Conference_Session 1_LGMA
Presentation from Dr. Bernie O'Donoghue Hynes of the Local Government Management Agency.
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QCS Conference_Session 2_Design Action Plan for PS
Presentation from Trevor Vaugh, Public Service Design Lead with the Department of Public Expenditure, NDP Delivery and Reform.
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QCS Conference_Session 3_Better Public Services at Scale and Digital
Presentation from Tony Shannon, Head of Digital Services with the Office of Government Chief Information Officer.
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QCS Conference_Session 3_UK GDS
Presentation from Kara Kane, Head of Profession for Design with the UK Government Digital Service.
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