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Evaluations and Customer Satisfaction Surveys


2024

Satisfaction
Digital Services Satisfaction – Maternity, Paternity and Parents Benefit

Maternity, Paternity and Parents Benefit schemes - Satisfaction Survey Detailed Report October 2024

Satisfaction
Customer Contact Centre Satisfaction

Customer Contact Centre Satisfaction: Contact Centre Research Report

Satisfaction
Jobseeker Customer Satisfaction (Intreo)

Intreo Jobseeker Satisfaction Survey Report

Satisfaction
Jobseeker Customer Satisfaction (Intreo Partners)

Intreo Partners Jobseeker Satisfaction Report (NES)

Intreo Partners Jobseeker Satisfaction Report (LAES)

2023

Satisfaction
Pensions Customer Satisfaction

Pensions Satisfaction Survey Detailed Report December 2023

Satisfaction
Jobseeker Satisfaction (Intreo)

Jobseeker Satisfaction Survey Detailed Report December 2023

Satisfaction
Customer Contact Centre Satisfaction
Satisfaction
Digital Services Satisfaction
Satisfaction
Community Welfare Services Satisfaction

2022

Satisfaction
Jobseeker Satisfaction (Intreo)
Satisfaction
JobPath Customer Satisfaction
 
 

2021

Satisfaction
Jobseeker Satisfaction (Intreo)
Satisfaction
JobPath Customer Satisfaction
Research
Confidential Survey on the Cost of Disability in Ireland
 
 

2020

Satisfaction
Jobseeker Satisfaction (Intreo)
Satisfaction
JobPath Customer Satisfaction

2019

Satisfaction
Jobseeker Satisfaction (Intreo)

These surveys took place in January and February 2020.

Satisfaction
JobPath Customer Satisfaction

These surveys took place in January and February 2020.

Research
Intreo process reforms
Research
JobPath (interim evaluation)

2018

Satisfaction
Jobseeker Satisfaction (Intreo)
Satisfaction
JobPath Customer Satisfaction
Research
Employers and JobsPlus employers survey

2017

Research
BTEA Qualitive Study
Research
One-Parent Family Payment changes since 1 January 2012
Research
BTWEA
Research
Class S PRSI contributors
Satisfaction
Jobseekers
Satisfaction
JobPath (started in 2016)

2016

Research
JobBridge
Research
Disability Allowance
Satisfaction
Jobseeker Satisfaction
Satisfaction
JobPath Customer Satisfaction
Satisfaction
Employer Satisfaction
Satisfaction
General Satisfaction

2015

Research
Partial Capacity Benefit
Research
BTEA Qualitive Study
Satisfaction
Jobseeker Satisfaction

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