Interdepartmental Group Report - Government Service Provision

In 2021, an interdepartmental working group was established to examine the feasibility of additional government services being provided through An Post and the post office network. Membership of the group comprised departments/agencies which were more likely to have significant operational areas. The Group was co-chaired by the Departments of the Environment, Climate and Communications and Public Expenditure and Reform at Assistant Secretary level.

On 31 May 2022, government noted the findings of the interdepartmental working group and the report 'Government Service Provision' can be found below.

Government has set a target of 90% of services to be consumed online by 2030. Given the range of service delivery channels currently available, the report recommends that government should conduct a comprehensive review of how the totality of its services are delivered to the public, online and offline in the future.