Organisation information
Customer Charter
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From: Department of Transport
- Published on: 10 July 2019
- Last updated on: 28 January 2025
Customer Charter, Action Plan and Unreasonable Contacts Policy
The Department of Transport is fully committed to treating all its customers equally and to delivering the highest quality of service.
In this Charter, we describe:
• what to expect when you contact us
• what you can do to help us improve our service
• how we will monitor our performance
• where you can get more information
The document also contains our Unreasonable Contacts Policy
Customer Charter, Action Plan and Unreasonable Contacts Policy 2024-2026 ENG updated
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Customer Service
- Address:
- Department of Transport, Leeson Lane, Dublin 2, D02 TR60
- Website:
- Email:
- Map:
- View location on map