Publication

Passenger rights for those travelling on buses or coaches

From: Department of Transport
Published on: 3 July 2019
Last updated on: 22 April 2021

All bus and coach passengers are entitled to certain rights when travelling. The following core rights will be applicable to all regular services, irrespective of the scheduled distance of the service:

non-discriminatory transport conditions
access to transport for disabled persons and persons with reduced mobility at no additional cost and the financial compensation for the loss or damage of their mobility equipment
minimum rules on travel information for all passengers before and during their journey as well as general information about their rights
a complaint handling mechanism by carriers available to all passengers
independent national bodies in each Member State with the mandate to enforce the regulation and where appropriate to impose penalties