Department of Further and Higher Education, Research, Innovation and Science
Published on 10 May 2021
Last updated on 12 July 2021
Our Customer Charter sets out the standard of service you can expect from the Department of Further and Higher Education, Research, Innovation and Skills.
Please note that the charter does not affect your legal rights and does not give you new legal rights.
We aim to provide you with a professional, efficient and polite service. We will also do our best to improve the standards of our service.
Your satisfaction is very important to us. We aim to achieve this by:
You can call us on (01) 889 6400 or (01) 889 2344.
We will answer your call:
When you write to us, we will:
If your communication is for another government department or body, we will pass it on to that department, and tell you what we have done with it
When you want to visit us in person, we will:
Phone: (01) 889 3632
Phone: (090) 648 3847
Phone: (057) 932 4330
We commit to providing a service that all our customers can use and that treats them equally.
If you want to deal with the Department through the Irish language, we will make every effort to accommodate you.
We will invest in customer service training for staff, in particular for staff who deal with the public.
If you want to complain, make a suggestion on how we could improve our service, or ask a question, you can:
We have designed our complaint procedures
to help you to make a complaint. This lets us respond and put things right, where possible.
We’re also committed to asking our customers how we’re doing. You can help us by:
If you’ve complained, but you’re unhappy with our response, you can appeal to the Office of the Ombudsman, or the Ombudsman for Children.
Office of the Ombudsman,
18, Lower Lesson Street, Dublin 2
Phone: (01) 639 5600
LoCall: 1890 223 030
Fax: (01) 6395674
Office of the Ombudsman for Children,
Millennium House, 52-56 Great Strand Street, Dublin 1
Phone: (01) 865 6800
Freephone: 1800 20 20 40
We can help you best if you:
You can find a list of contact points at the Who Does What website
Department of Further & Higher Education Research Innovation & Skills Customer Charter - May 2021
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