Organisation information
Social Welfare Appeals Office (SWAO)
From Department of Social Protection
Published on
Last updated on
From Department of Social Protection
Published on
Last updated on
The Social Welfare Appeals Office operates independently of the Department of Social Protection.
It is charged with determining appeals by persons who are dissatisfied with decisions made by Deciding Officers or Designated Persons of the department on questions relating to entitlement to social welfare payments and insurability of employment under the Social Welfare Acts.
The statutory basis for the appeals process is contained in Part 10 of the Social Welfare Consolidation Act 2005 and in Regulations made under provisions of that legislation.
Further general information on the appeals process is to be found in the leaflets produced by the Office and in the Annual Reports by the Chief Appeals Officer to the Minister for Social Protection.
Note: The rates charged for using 0818 (LoCall) numbers may vary among different service providers.