The department aims to ensure that the needs of all of its customers, including people with disabilities, are met and that rights to equal treatment are upheld in service delivery. The Disability Act 2005 provides a statutory basis for making public services accessible. Sections 25, 26, 27 and 28 of the Act place obligations on public bodies to make their public buildings, services and information accessible to people with disabilities.
Access Officers are appointed in accordance with section 26(2) of the Disability Act 2005. Access Officers are responsible for providing or arranging for, and coordinating assistance and guidance, to persons with disabilities accessing services provided by the offices and generally to act as a point of contact for people with disabilities wishing to access such services.
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