The Department of Transport is fully committed to treating all its customers equally and to delivering the highest quality of service.
In this Charter, we describe:
- what to expect when you contact us
- what you can do to help us improve our service
- how we will monitor our performance
- where you can get more information
Customer Charter 2020-2022
The Customer Service Charter sets out the standard which you can expect to be dealt with in all dealings with the Department of Transport - updated 15 October 2020
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