Publication
Access Officers under the Disability Act 2005
From Department of Social Protection
Published on
Last updated on
The department has appointed Access Officers in accordance with section 26(2) of the Disability Act 2005. Access Officers are responsible for providing or arranging for, and coordinating assistance and guidance, to persons with disabilities accessing services provided by the offices and generally to act as a point of contact for people with disabilities wishing to access such services.
| Address | Area Included | Contact Information |
| Social Welfare Services, Áras Mhic Dhiarmada, Store Street, Dublin 1 | Office of the Minister, Office of the Secretary General, Budget and Finance, Occupational Injuries Benefit, Medical Care, Illness Benefit, Press Office, EU/International Policy, Policy and Planning Unit, Facilities Management Unit, Family Affairs Unit, Personnel | Dave Leech Dave.Leech@welfare.ie Phone:(01) 7043443, Fax:(01) 7043089 |
| Address | Area Included | Contact Information |
| Social Welfare Appeals Office, D'Olier House, Dublin 2 | Appeals | Glenn Caulfield Glenn.Caulfield@welfare.ie Phone: (01) 6732846 Fax: (01) 6718391 |
| Address | Area Included | Contact Information |
| Social Welfare Services Gandon House, Amiens Street, Dublin 1 | Regional Director's Office, Carer's Support Grant, Information Systems | Officer to be confirmed |
| Address | Area Included | Contact Information |
| General Register Office, Government Offices, Convent Road, Roscommon | General Registration Office | Joe Quinn, Joe.Quinn@welfare.ie CRCS Development & Support Section, General Register Office, Government Buildings, Convent Road, Roscommon. Phone: (090) 6632918 Fax: (090) 6632999 |
| Address | Area Included | Contact Information |
| Social Welfare Services, College Road, Sligo | State Pensions, Blind Pension, One-Parent Family Payment, Widow's or Widower's Pensions, Widowed Parent Grant, Guardian's Payments, Supplementary Welfare Allowance, Free Travel, Household Benefits, Project Office, Internal Audit, Bereavement Grant | Peter O'Reilly, peter.oreilly@welfare.ie Phone: (071) 9148490 Fax: (071) 9148314 |
| Address | Area Included | Contact Information |
| Social Welfare Services, St Oliver Plunkett Rd Letterkenny Co Donegal | Child Benefit, Treatment Benefit: Dental/Optical/Hearing Aids, Adoptive Benefit | Roy Baldrick roy.baldrick@welfare.ie Phone: (074) 9164512 Fax:(074) 9125614 |
| Address | Area Included | Contact Information |
| Social Welfare Services, Inner Relief Road, Ardarvan, Buncrana | Client Eligibility Services, Maternity Benefit, Health and Safety Benefit | Eoin Maher, Eoin.Maher@welfare.ie , Phone: (074) 9342437 |
| Address | Area Included | Contact Information |
| Social Welfare Services, Shannon Lodge, Carrick-on-Shannon | Client Identity Services, Decisions Advisory Office/Freedom of Information, Employment Support Services, Maintenance Recovery Unit, Back to Work Allowance, Back to Education Allowance | Andy Hamilton andrew.hamilton@welfare.ie Phone: (071) 9672507 |
| Address | Area Included | Contact Information |
| Social Welfare Services, Ballinalee Road, Longford | Invalidity Pension, Disablement Benefit, Carer's Allowance, Carer's Benefit, Bereavement Grant, Family Income Supplement, Rent Allowance De-Control, Disability Allowance | Fergus Darcy, fergus.darcy@welfare.ie , Phone: (043) 3340041, Fax: (043) 3340022 |
| Division | Area Included | Contact Information |
| Dublin/Mid-Leinster | Arklow, Athy (Branch Office), BaltinglassBray, Clondalkin, Dun Laoghaire, Newbridge, Tallaght, Wicklow (Branch Office), Balbriggan, Ballymun, Blanchardstown , Coolock, Finglas, Kilbarrack, Swords, Ballyfermot, Bishop Square, Cork Street, King's Inn Street, Maynooth (Branch Office), Navan Road, Nutgrove | Billy Hicks, Billy.Hicks@welfare.ie ,Phone (01) 8899571 |
| Mid West | Cahirciveen,Dingle (Branch Office),Ennis,Ennistymon (Branch Office),Kenmare,Killarney,Killorglin (Branch Office),Kilmallock (Branch Office),Kilrush (Branch Office),Limerick,Listowel,Nenagh (Branch Office),Newcastlewest,Roscrea (Branch Office),Thurles,Tralee,Tulla (Branch Office) | Anne Mulcair Anne.Mulcair@welfare.ie Phone (061) 217995 |
| Cork | Abbeycourt House,Bandon (Branch Office),Bantry,Bantry (Branch Office),Carrigaline,Clonakilty (Branch Office),Cobh,Fermoy (Branch Office),Hanover Street,Kinsale (Branch Office),Macroom (Branch Office),Mallow,Mallow (Branch Office),Midleton (Branch Office),Newmarket (Branch Office),Skibbereen (Branch Office),Youghal (Branch Office) | Siobhan Goulding Siobhan.Goulding@welfare.ie Phone(021) 4805417 |
| Midlands | Athlone,Birr (Branch Office),Castlepollard (Branch Office),Edenderry,Longford,Mullingar,Portarlington (Branch Office),Portlaoise,Portlaoise Branch Office),Rathdowney (Branch Office),Tullamore | Eamonn Guilfoyle Eamonn.Guilfoyle@welfare.ie Phone (076) 6285148 |
| North East | Ardee (Branch Office),Ballyconnell (Branch Office),Carrickmacross (Branch Office),Castleblaney (Branch Office),Cavan,Drogheda,Dundalk,Kells (Branch Office),Monaghan (Branch Office),Navan,Trim (Branch Office) | TPaddy Mc Keever, paddy.mckeever@welfare.ie Phone (042)9392644 |
| NorthWest | Ballybofey (Branch Office),Ballyshannon (Branch Office),Buncrana,Carrick-on-Shannon,Donegal,Donegal Town (Branch Office),Dunfanaghy,Dungloe,Killybegs (Branch Office),Letterkenny,Manorhamilton,Sligo,Tubbercurry (Branch Office) | John Kennedy JohnJ.Kennedy@welfare.ie Phone (071)9148228 |
| South East | Cahir (Branch Office),Carlow,Carrick-on-Suir (Branch Office),Cashel (Branch Office),Clonmel,Dungarvan (Branch Office),Enniscorthy (Branch Office),Gorey (Branch Office),Kilkenny,Muine Bheag (Branch Office),New Ross (Branch Office),Thomastown (Branch Office),Tipperary (Branch Office),Tullow (Branch Office),Waterford,Wexford | Officer to be confirmed |
| West | Achill,Ballina,Ballinasloe (Branch Office),Ballinrobe (Branch Office),Belmullet,Boyle (Branch Office),Castlebar,Castlerea (Branch Office),Claremorris (Branch Office),Clifden,Galway,Gort (Branch Office),Loughrea,Roscommon,Swinford (Branch Office),Tuam (Branch Office),Westport | Ann Marie Dennigan AnnMarie.Dennigan@welfare.ie Text: (087)0528356 |
The Department has appointed Inquiry Officers to investigate complaints made under section 38 of the Disability Act.
The Inquiry Officers will carry out investigations in private and will produce a report which will say
- if your complaint is valid
- whether there has been a failure by the Department concerning your complaint
Where a failure has happened, it will outline the steps to be taken to ensure future compliance. This report will be made available to the Secretary General of the Department and to the person who makes the complaint.
