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Access Officers under the Disability Act 2005
From Department of Social Protection
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From Department of Social Protection
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The department has appointed Access Officers in accordance with section 26(2) of the Disability Act 2005. Access Officers are responsible for providing or arranging for, and coordinating assistance and guidance, to persons with disabilities accessing services provided by the offices and generally to act as a point of contact for people with disabilities wishing to access such services.
| Address | Area Included | Contact Information |
| Social Welfare Services, Áras Mhic Dhiarmada, Store Street, Dublin 1 | Office of the Minister, Office of the Secretary General, Budget and Finance, Occupational Injuries Benefit, Medical Care, Illness Benefit, Press Office, EU/International Policy, Policy and Planning Unit, Facilities Management Unit, Family Affairs Unit, Personnel | Tom Horton - Email: tom.horton@welfare.ie Phone: (01) 704 3489 |
| Social Welfare Services, Gandon House, Amiens Street, Dublin 1 | RSU, Redundancy Insolvency Payments, IS Services, PRSI Refunds | Tom Horton - Email: tom.horton@welfare.ie Phone: (01) 704 3489 |
| Social Welfare Services, Goldsmith House, Pearse Street, Dublin 2 | Management Board, Statistics/ Business Analysis, Business Architecture, Data Protection, Jobs Ireland | Tom Horton - Email: tom.horton@welfare.ie Phone: (01) 704 3489 |
| Address | Area Included | Contact Information |
| Social Welfare Appeals Office, D'Olier House, Dublin 2 | Appeals | Nicola Mathews - Email: Nicola.Mathews@welfare.ie Phone: 01 6732846 |
| Address | Area Included | Contact Information |
| General Register Office, Government Offices, Convent Road, Roscommon | General Registration Office | Jacqueline McCormack - Email: jacqueline.mccormack@welfare.ie , Phone: 090 6632942 |
| Address | Area Included | Contact Information |
| Social Welfare Services, College Road, Sligo | State Pensions, Blind Pension, Widow's or Widower's Pensions, Widowed Parent Grant, Guardian's Payments, Supplementary Welfare Allowance, Free Travel, Household Benefits, Project Office, Internal Audit, Bereavement Grant | Peter O'Reilly - Email: peter.oreilly@welfare.ie Phone: 071 9148436 |
| Address | Area Included | Contact Information |
| Social Welfare Services, St Oliver Plunkett Rd Letterkenny Co Donegal | Child Benefit, Treatment Benefit: Dental/Optical/Hearing Aids, Adoptive Benefit, Working Family Payment | Damien Doherty - Email: damien.doherty@welfare.ie Phone: 074 9164567 |
| Address | Area Included | Contact Information |
| Social Welfare Services, McCarter’s Road, Ardarvan, Buncrana, Co Donegal, F92 CH79. | Client Eligibility Services, Maternity, Paternity, Health & Safety Benefits | Noel Sweeney - Email: noel.sweeney@welfare.ie Phone: 074 9342439 |
| Address | Area Included | Contact Information |
| Social Welfare Services, Shannon Lodge, Carrick-on-Shannon | Client Identity Services, Decisions Advisory Office/Freedom of Information, Employment Support Services, Maintenance Recovery Unit, Back to Work Allowance, Back to Education Allowance | Andy Hamilton - Email: andrew.hamilton@welfare.ie Phone: 071 9672507 |
| Address | Area Included | Contact Information |
| Social Welfare Services, Ballinalee Road, Longford | Invalidity Pension, Disablement Benefit, Carer's Allowance, Carer's Benefit, Rent Allowance De-Control, Disability Allowance, Domiciliary Care Allowance | Kevan Mc Hugh - Email: kevan.mchugh@welfare.ie Phone: 043 3340041 |
| Division | Area Included | Contact Information |
| Eastern Region | Community Welfare Services | Billy Hicks - Email: Billy.Hicks@welfare.ie Phone: 01 673 2252 |
| Arklow Intreo Centre, Balbriggan Intreo Centre, Ballyfermot Intreo Centre, Ballymun Intreo Centre, Baltinglass Intreo Centre, Bishops Square Intreo Centre, Blanchardstown Intreo Centre, Bray Intreo Centre, Clondalkin Intreo Centre, Coolock Intreo Centre, Cork Street Intreo Centre, Dun Laoghaire Intreo Centre, Finglas Intreo Centre, Kilbarrack Intreo Centre, Navan Road Intreo Centre, Newbridge Intreo Centre, Nutgrove Intreo Centre, Parnell Street Intreo Centre, Regional Support Hub, Swords Intreo Centre, Tallaght Intreo Centre | Niamh Fitzgerald - Email: niamh.fitzgerald@welfare.ie Phone: 01 462 9403 | |
| Western & Midlands | Achill,Athlone,Ballina,Ballinasloe (Branch Office), Ballinrobe (Branch Office), Belmullet,Birr (Branch Office), Boyle (Branch Office), Castlebar, Castlepollard (Branch Office), Castlerea (Branch Office), Claremorris (Branch Office), Clifden, Edenderry, Ennis,Ennistymon (Branch Office), Galway, Gort (Branch Office), Kilrush (Branch Office), Longford, Loughrea, Mullingar, Nenagh (Branch Office), Portarlington (Branch Office), Portlaoise, Portlaoise (Branch Office), Rathdowney (Branch Office), Roscommon,Roscrea (Branch Office), Swinford (Branch Office), Thurles, Tuam (Branch Office), Tulla (Branch Office), Tullamore, Westport | Helen Daly - Email: Helen.Daly@welfare.ie Phone: 01 702 14600 and Vanessa Barry - Email: Vanessa.Barry@welfare.ie Phone: 01 704 5223 |
| Northern Region | Cavan, Ardee (Branch Office), Ballybofey (Branch Office), Ballyconnell (Branch Office), Ballyshannon (Branch Office), Buncrana, Carrickmacross (Branch Office), Carrick-on-Shannon, Castleblaney (Branch Office), Donegal town, Drogheda, Dundalk, Dunfanaghy, Dunloe, Kells (Branch Office), Killybegs (Branch Office), Letterkenny, Manorhamilton, Monaghan (Branch Office), Navan, Sligo, Trim (Branch Office), Tubbercurry (Branch Office) | Jonathan Harte - Email: Jonathan.Harte@welfare.ie |
| Southern Region | Cork , Abbey Court House, Bandon (Branch Office), Bantry, Bantry (Branch Office), Carrigaline, Clonakilty (Branch Office), Cobh, Fermoy (Branch Office), Kinsale (Branch Office), Macroom (Branch Office), Mallow, Mallow (Branch Office), Midleton (Branch Office), Newmarket (Branch Office), Skibbereen (Branch Office), Youghal (Branch Office) | Tracey Murphy – Email: tracey.murphy2@welfare.ie Phone: 086 795 1857 |
| Kerry , Cahirciveen, Dingle (Branch Office), Hanover Street (Cork), Kenmare, Killarney, Killorglin (Branch Office), Listowel, Tralee | Peadar Considine – Email: peadar.considine@welfare.ie Phone: 087 749 6390 | |
| Limerick , Newcastlewest, Kilmallock (Branch Office) | David Murphy – Email: david.murphy@welfare.ie Phone: 086 832 8314 | |
| Tipperary South , Clonmel, Cahir (Branch Office), Cashel (Branch Office), Tipperary (Branch Office) | David Murphy – Email: david.murphy@welfare.ie Phone: 086 832 8314 | |
| Carlow , Muine Bheag (Bagnelstown) (Branch Office), Tullow (Branch Office) | David Murphy -Email: david.murphy@welfare.ie Phone: 086 832 8314 | |
| Waterford Lismore, Dungarvan (Branch Office), Carrick-on-súir (Branch Office) | David Murphy -Email: david.murphy@welfare.ie Phone: 086 832 8314 | |
| Wexford , Enniscorthy, Gorey (Branch Office), New Ross (Branch Office) | David Murphy -Email: david.murphy@welfare.ie Phone: 086 832 8314 | |
| Kilkenny , Thomastown (Branch Office) | David Murphy -Email: david.murphy@welfare.ie Phone: 086 832 8314 |
The Department has appointed Inquiry Officers to investigate complaints made under section 38 of the Disability Act.
The Inquiry Officers will carry out investigations in private and will produce a report which will say
Where a failure has happened, it will outline the steps to be taken to ensure future compliance. This report will be made available to the Secretary General of the Department and to the person who makes the complaint.
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