Past events
From Department of Public Expenditure, NDP Delivery and Reform
Published on
Last updated on
From Department of Public Expenditure, NDP Delivery and Reform
Published on
Last updated on
Public Service Transformation Week 2023 took place from 23 – 27 October. The week saw Public Service organisations across the country host over 30 individual events for their staff and wider Public Service audiences. The programme featured webinars, workshops and in-person sessions focussed on Public Service innovation, creative problem solving, service design for and with the public, advancing the use of data and AI, citizen-inclusive research and much more.
The Public Service Transformation Conference on Monday 23 October saw over 350 Public Service leaders and innovators gather in the Dublin Royal Convention Centre to share ideas and examples of best practice and identify opportunities to work together on scaled-up solutions to challenges.
The conference was opened by Minister Donohoe who said he said he was pleased to see “all the work underway to transform how we deliver our public services and the huge impact technology is having on how we design and deliver services to citizens’.
Updates on future Public Service Transformation initiatives and events will be available here soon.
The Department of Public Expenditure, NDP Delivery and Reform hosted the Annual Conference of the Quality Customer Service Network in Farmleigh House on Thursday, 7 December 2023. The theme of the event, which was opened by Minster of State Ossian Smyth, was 'Human-centred Service Delivery in a Digital Age.’
The conference explored the key drivers of customer service excellence with leading Irish organisations and discussed what is important to customers today. Attendees learned about the recently launched Action Plan on Designing Better Public Services and work underway to bring a design-led approach to Public Service delivery. Also discussed was the delivery of digital public services with insights from the UK’s Government Digital Service and Ireland's Office of the Government Chief Information Officer (OGCIO).
To find out more about how we are working to improve how the Public Service engages with customers, visit the Quality Customer Service Initiative (QCSI) page.
On Thursday, 22 February 2024, Minister Paschal Donohoe opened the Better Public Services Conference: Shaping the Workforce of the Future which took place in the Printworks Centre in Dublin Castle.
The conference focussed on Building a Workforce and Organisation of the Future, which is a central theme of the Better Public Services strategy. The ambition of that strategy is to create a Public Service workforce that is diverse, agile and inclusive, that is skilled for the future and that is an employer of choice for current and future employees.
The event, which saw approximately 400 Public Service leaders and HR professionals attend either in-person or online, was MCed by Sineád Burke – CEO of Tilting the Lens. The day featured sessions on key trends for HR and the People Profession in 2024, tackling inequality and work in society, approaches to integrating Irish language into Public Service workplaces, the new Public Service Apprenticeship Plan and navigating the landscape of future skills needed to deliver better public services.
Further Better Public Services events, focussed on achieving Digital and Innovation at Scale and Evidence-informed Policy and Services, are planned this year and will be promoted across the Public Service soon.
Thekla Talks is a seminar series which presents a variety of research and policy topics for critical discussion. Organised by the Department of Public Expenditure, NDP Delivery and Reform, the talks are a space for dialogue among policy-makers and thought leaders, with input from the wider community of academics, experts from within public financial management, economics, public sector innovation and disciplines beyond, on leading-edge issues in Irish public policy.
The most recent event in the series focussed on how Artificial Intelligence (AI) will influence the future of the Public Service and is available to watch back on YouTube (above). Featuring a panel of policy-makers and experts, the discussion examined how the the new EU AI Act will impact the Public Service, as well as the opportunities and challenges presented by AI.