Customer Action Plan 2017-2019
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Customer Action Plan 2017-2019

This Customer Service Action Plan 2017-2019 sets out the steps we will take up to the end of 2019 to deliver on the commitments set out in our Customer Service Charter.

Customer Action Plan 2017-2019
The service standards and indicators in this Customer Service Action Plan are set out in accordance with the 12 Guiding Principles of Quality Customer Service agreed in 2000.
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