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Over the last year, we’ve all been dealing with the reality of rising energy bills. Many of us have made changes to reduce our energy use. Government is very aware of the impact this is having on households across the country and has put in place a range of supports to help those most at risk from increasing energy costs.
To help people with their energy bills this winter, three electricity credits of €150 will be applied to domestic electricity bills; one before Christmas, and one each in the January/February and March/April billing cycles.
The Commission for Regulation of Utilities (CRU) have announced moratoriums on disconnections for all domestic electricity and gas customers for the coming winter. The moratorium for customers registered as being particularly vulnerable will cover a six month period from 1 October 2023 until 31 March 2024. The moratorium for all domestic customers has been extended again this year from 1 December 2023 until 31 January 2024. For more information about the moratoria, and other consumer protections, please visit the CRU website.
If you are finding it difficult to pay your energy bills, please be advised:
- Contacting your energy supplier is really important
- You will not be disconnected if you are engaging with your supplier, so talking to them early is really important
- If you are registered with your supplier as a vulnerable customer there are extra protections from disconnection
- Suppliers will offer a repayment plan that takes into account your ability to pay if you have built up any debt
- Many suppliers are also signed up to the Energy Engage Code which offers a range of protections once you engage with your supplier
- Your energy supplier may have a hardship fund aimed at helping customers experiencing financial difficulty, more information on this can be found on your supplier’s website
| Suppliers | Contact Number | Website |
| Electric Ireland | 1800 504021 | electricireland.ie |
| Bord Gáis Energy | 01 6110101 | bordgaisenergy.ie |
| SSE Airtricity | 0818 812 220 | sseairtricity.com |
| Energia | 0818 405 405 | energia.ie |
| Prepay Power | 1800 911 977 | prepaypower.ie |
| Flogas Ireland | 041 214 9500 | flogas.ie |
| Pinergy | 0818 363 749 | pinergy.ie |
- An Additional Needs Payment is a payment available to you if you have essential expenses that you cannot pay from your weekly income. This is a means tested payment and is administered by the Department of Social Protection’s Community Welfare Service. You can find out more at gov.ie/ANP
- Other Cost of Living supports are also available from the Department of Social Protection.
- Contact the CRU - Commission for Regulation of Utilities - they can help you understand your rights as an energy consumer. Visit cru.ie or call 1800 404 404
- Contact MABS - the Money Advice & Budgeting Service. MABS is a free, independent, and confidential service, that provides practical support and advice on managing money and debts, including energy bills. Visit mabs.ie or call 0818 07 2000 Mon-Fri 9am-8pm
- Contact ALONE on their National Support & Referral Line 0818 222 024, Mon-Sun, 8am-8pm for a range of supports and assistance. Visit alone.ie
The government is asking people, where safe and possible to do so, to turn their thermostat down and consider when they use larger appliances. Being mindful of when we use appliances, and for how long, can conserve energy and help lower bills.
If you would like further advice on how to reduce your energy use at home then visit the Sustainable Energy Authority of Ireland.
Read about the Reduce Your Use Initiative in the Public Sector
Read about our research into Consumer Sentiment and Reported Behaviour