OGP framework
Managed business process support services
From Office of Government Procurement
Published on
Last updated on
From Office of Government Procurement
Published on
Last updated on
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This framework agreement provides a range of managed business process support services.
This framework agreement provides a range of managed business process support services, including contact management service (such as postal and mail handling services and payments processing), document management (such as archiving and indexing) and data management and processing.
For a more detailed overview, please see the User Guide which is available on the Buyer Zone.
Evidence of Internal or External Environmental Management Policies and/or Procedures as a Qualification Criteria for Framework Membership (ISO14001 or Equivalent)
Gain Share / Innovation and Continuous Improvement and Sustainability Plan are allowable Award Criteria for Mini-Competitions (Lot 1 only)
SOCIAL CONSIDERATION
All Framework Members are required to abide by all Environmental, Social and Labour obligations placed on them in any contract(s) awarded pursuant to the establishment of the Framework.
Disability Access Plan and Social Inclusion Plan are allowable Award Criteria for Mini-Competitions (Lot 1 only)
All eligible public sector clients. A comprehensive list of who can use this framework agreement is available in the User Guide.
Valid from: Sun 01 Nov 2020
Expiry: Thu 31 Oct 2024
Contract extensions may be available for this arrangement; please check the Buyer Zone or contact support@ogp.gov.ie for further information. Specifically, if you are concerned that the expiry date will have an impact on your requirements.
Drawdowns from this framework agreement will be conducted through mini-competition.
Process Steps:
1. Verify the value of the requirement and select appropriate Framework Lot.
2. Define requirements and specifications. Identify the Evaluation Award Criteria. Complete the SRFT Documentation
3. Return completed SRFT Documentation to the OGP.
4. Provide responses to any clarification queries received.
5. Conduct an evaluation process. Complete evaluation report. Approve and issue outcome letters.
6. Conclude contract with successful tenderer. Provide Contract Award Notice for publication.
To get started please see the User Guide which is available on the Buyer Zone.
To access the full details of this framework agreement, log onto the Buyer Zone website and search for ‘Managed business process support services’ or contact the OGP's Support Helpdesk team.