The Department of Finance Customer Action Charter and Action Plan for the period 2018 – 2020 is available to download below.
Our Customer Action Plan outlines the department’s commitment to the Principles of Quality Customer Service and our determination to continue to provide the highest quality of service to all of our customers. It also sets out the department's Customer Complaints Procedure.
Since 1997, public service organisations have been producing Customer Action Plans. These plans assist organisations in improving how services are delivered to their customers.
To build upon the improvements in customer service, brought about by the introduction of these plans, organisations across the Public Service began producing Customer Charters in 2003.
Customer Charters and Customer Action Plans are produced as part of the same overall process. They have separate but complementary roles.
The Department of Finance Quality Customer Service Charter and Action Plan (CAP) - May 2018