Among the aims of the Farmers Charter of Rights is to ensure you can access all the information you need via a courteous and efficient service.
Farmers' Charter of Rights
The Farmers' Charter of Rights 2015-2020 was agreed following discussions with the farming organisations. The Charter sets out specific delivery targets to our farmer customers and covers the following schemes:
Basic Payment Scheme;
Areas of Natural Constraint;
Beef Genomics and Data Programme;
Organic Farming Scheme;
Forestry Grant and Premium Schemes;
Animal Health Schemes.
The Farmers' Charter continues our commitment to the principles of Quality Customer Service set out in our Customer Charter and Action Plan. Progress under the Charter will be monitored by a review committee under an independent chairman. The committee will be comprised of representatives of farm organisations and Department of Agriculture, Food and the Marine staff.
If you are unhappy with the service that you receive you may lodge a complaint to the Department's Quality Service Unit.
The complaints process is as follows:
complaints should initially be made to the Senior Officer in charge of the area to which the complaint relates
if you are not satisfied with the response received, you can refer the matter to the Quality Service Unit who will have it fully and impartially investigated
if you are still dissatisfied, you can contact the Office of the Ombudsman
The Office of the Ombudsman examines complaints from people who feel they have been unfairly treated by public bodies such as government departments.
This complaints process relates to customer service issues only. Appeals on decisions related to the Department's schemes are dealt with by the relevant Division in the first instance and if the issue is not solved to your satisfaction an appeal may be lodged with the Agriculture Appeals Office
Complaints should be made in writing by letter or by email.
Customer Service Complaints Procedure
Customer Service Complaints Procedure for the Department of Agriculture, Food and the Marine.
The Department of Agriculture, Food and the Marine aims to ensure that the needs of all of its customers, including people with disabilities, are met and that their rights to equal treatment are upheld in service delivery.
The Disability Act 2005 provides a statutory basis for making public services accessible. Sections 25, 26, 27 and 28 of the Act place obligations on public bodies to make their public buildings, services and information accessible to people with disabilities.
Access Officers under the Disability Act 2005
The Department has appointed Access Officers in accordance with section 26(2) of the Disability Act 2005.Access Officers are responsible for providing or arranging for, and co-ordinating assistance and guidance, to persons with disabilities accessing services provided by the offices and generally to act as a point of contact for people with disabilities wishing to access such services. The email address is firstname.lastname@example.org
Contact details are as follows:
Disability Access Officer
Co-Ordination Section, Corporate Affairs, Department of Agriculture, Food and the Marine, Kildare Street, Dublin 2.
, D02 WK12
The Department of Agriculture, Food and the Marine has appointed an Inquiry Officer to investigate complaints made under section 38 of the Disability Act, 2005. Any individual can make a complaint to the Inquiry Officer if the Department has not complied with sections 25, 26, 27 or 28 of the Disability Act 2005.
Contact details are as follows:
Freedom of Information Unit, Department of Agriculture, Food and the Marine, Pavilion A, Grattan Business Centre, Dublin Road, Portlaoise, Co. Laois.
, R37 K857
All personal data collected and processed by the Access and Inquiry Officers will take place in accordance with the regulation on Data Protection.
All rights reserved including but not limited to content, site, titles, layout and site specific user interface.
As content on the website is copyrighted, any unauthorized use of any materials on the website may violate copyright, trademark and other laws.
Should a user download the materials on the website for personal or non-commercial use, the user must retain all copyright, trademark or other similar notices contained in the original materials on or any copies of the material.
Materials on this website may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.
Re-use of Public Sector Information
The Department of Agriculture, Food & the Marine complies with the regulations on the Re-Use of Public Sector Information and we encourage the re-use of the information that we produce. The regulations are available on www.psi.gov.ie
Under the Regulations for Re-Use of Public Sector Information businesses and individuals can request any existing information held by public sector bodies, including the Department of Agriculture, Food and the Marine, to re-use for commercial and non-commercial purposes.
To make such a request please apply in writing, specifying the information requested and that it is being requested for the purpose of re-using public sector information to the contact below:
Freedom of Information Unit
Department of Agriculture, Food and the Marine, Pavilion A, Grattan Business Centre, Dublin Road, Portlaoise, Co. Laois
, R32 K857
Your request will normally be dealt with within twenty working days. If your request is unusually complex or involves a large number of records this may be extended to as long as forty working days. If this is the case you will be informed within three weeks of receipt of your original request.
No fees are currently imposed for the Re-Use of Public Sector Information.
If you are unhappy with the outcome of your request you may request a review from the Office of the Information Commissioner. This appeal must be requested within four weeks of the notification of the decision on your request.
Re-use is subject to the Creative Commons Attribution (CC-BY) 4.0
license. This means that all information re-used must clearly acknowledge the source and that any modifications to the information must be clearly identified.
The Department of Agriculture, Food & the Marine is not liable for any loss or liability associated with the re-use of information and does not certify that the information is up-to-date or error free. The Department of Agriculture, Food & the Marine does not authorise any user to have exclusive rights to re-use of its information.
All of the information featured on our website is the copyright of the Department of Agriculture, Food & the Marine unless otherwise indicated. You may re-use the information on this website free of charge in any format.
The Department of Agriculture Food and the Marine currently makes information routinely available to the public in relation to its functions, activities and schemes, in its Publication Scheme
The Department of Agriculture, Food and the Marine maintains its websites to enhance public access to information about the Department and its activities and to provide services to its customers. Every effort has been made to ensure that the information provided on the Department's websites is accurate and up-to-date. If you notice any errors or omissions please let the Department know as soon as possible. The Department gives no guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of information provided on its websites and does not accept any liability whatsoever arising from any errors or omissions.
The Department reserves the right to change all or any of the information provided at any time, but shall not be responsible for or liable in respect of any such change in information. The Department has no liability for any loss occasioned from the use of information appearing on these websites. Any links from these websites to external websites are provided as a matter of convenience only, and should not be taken as an endorsement of the contents or practices of those external websites.
Unless otherwise stated reproduction is authorised except for commercial purposes, provided the source is acknowledged.
The Department of Agriculture, Food and the Marine’s Twitter presence is managed by the Department’s Press Office through the Department’s twitter account @agriculture_ie.
If you follow us, you can expect tweets covering some or all of the following:
Press Releases on the Departments activities and Ministerial speeches
Information on activities and events of the Department
Alerts about new content on our website
Other practical information on services available through the Department
Who we follow:
If you follow us, we will not automatically follow you back. We will follow the Houses of the Oireachtas, other Irish Government Departments, and any agencies of the Department with a presence on twitter as well as some accounts run by European Institutions. Accounts of relevance to the Department and its customers may be followed at the discretion of the Press Office. Following such accounts does not imply an endorsement of any kind.
We welcome and will read all @ messages. However in general we will not be in a position to reply to all messages. The best means of communicating a query to the Department of Agriculture, Food and the Marine is by emailing email@example.com
Please do not include personal/private information in your tweets to us.
Tweets or replies deemed unsuitable may result in the twitter user being blocked from @agriculture_ie
The Department takes no responsibility for tweets other than those issued by designated personnel.
Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.
Department applications have been fully tested using Microsoft Internet Explorer 8. We cannot guarantee that the features of applications will work correctly with other versions.
We would strongly recommend that users of the Internet Explorer browser upgrade to version IE8.
Other browsers mentioned on this page (for information only) may not support all the features of the Department's applications.Clicking on any of the browser supplier link(s) will take you to an external website.
To ensure that the highest level of security is applied to the information passing between the Department and our Customers, D/AFF uses 128 bit SSL (Secure Socket Layer) encryption exclusively.
What is 128 bit SSL Encryption?
128 bit SSL encryption "scrambles" information while it is sent from one computer to another. This prevents the information being viewed by a third party.
How do I check my browser?
If you think you may be using an older version of your browser or wish to see some of the different options available to you then please review the information relating to updating your browser on this page.
Update your browser
If you download a new browser it will appear in your programs folder. (e.g. Press Start, then Programs, then Internet Explorer). Users are free to download a number of different browsers from external websites. We cannot handle support requests for these browsers. If you experience difficulties using the Department applications with any of these other browsers, we would draw your attention to the Recommended Browser IE8 (Internet Explorer 8).
Microsoft Internet Explorer
If you are using Microsoft Internet Explorer version 2 or 3, you should upgrade your browser to version IE8 , as 128-bit encryption is not possible with these older versions. On the Microsoft website
there is information about the latest Internet Explorer version and how to upgrade your browser.
All versions of FireFox allow 128-bit encryption by default, and do not require an additional download. On the Mozilla website you can check you are using the current version.
Mozilla 1.6+ allows 128-bit encryption, by default, and does not require an additional download. While still in development Mozilla has mostly been replaced with FireFox. On the Mozilla website
you can check for the latest versions of both Mozilla and FireFox.
All versions of Opera allow 128-bit encryption by default, and do not require an additional download. On the Opera website
you can check to see you are using the latest version.
Safari (Apple Mac only)
Apple Mac Safari allows 128-bit encryption enabled by default. On the Apple website
there is more information about this browser and you can check that you are using the latest version.
The security of electronic information is very important to the Department of Agriculture, Food & the Marine.
To help protect yourself and your information, this section offers some practical security advice on using computers and the Internet. It is important to take these sensible steps to minimise the risk to your computer and your personal information.
DO install suitable anti-virus and anti-spyware software
DO install a firewall on your computer
DO install regular updates on your anti-virus, firewall and anti-spyware software
DO keep your internet browser up to date and install regular updates
DO use passwords to protect your computer and change your passwords regularly
DON'T reveal your password to anyone else; it allows that person to act on your behalf
DON'T install software on your computer unless it comes from a reliable source
DON'T install unlicensed software
DON'T respond to e-mails asking for personal or banking details
DON'T open an e-mail attachment unless you know what it contains and unless it comes from someone you know