If you wish to make some suggestions for improvement as regards our services, please contact us directly at firstname.lastname@example.org or at the contact details provided at the bottom of the page. We welcome all feedback and will deal with your suggestions in a timely and confidential manner.
If you are not satisfied that we are meeting the high standards set out by and expected of this Department, or have concerns or complaints about any aspect of your dealings with us, we would encourage you to pursue this matter with us in writing.
Complaints can be addressed to our Corporate Division at email@example.com or at the address provided below.
The Department of Rural and Community Development published its first Customer Action Plan and Charter in June 2019 in line with the public service’s Customer Charter Initiative as part of its commitment to providing a quality customer service.
The Customer Action Plan details planned progress under each of the 12 Guiding Principles of Quality Customer Service. Each Principle is accompanied by specific objectives and targets with related performance indicators. The Customer Charter is a short statement which provides guidance and information to the public on contacting a Public Service organisation, and describes the level of service a customer can expect. Both are produced as part of the same process and published every three years, or where there is a strong business case for a new Action Plan and Charter.