The Public Service Reform Plan aims to make the work of the public service more transparent, decision-making more accountable and service delivery more effective. Two Public Service Reform Plans
have been delivered since 2011. These have led to the current Reform Plan, which was launched in December 2017: Our Public Service 2020.
Our Public Service 2020
The government’s framework for development and innovation in the public service, Our Public Service 2020 contains 18 actions, including new initiatives and actions focused on building on reforms already in place.
There are 5 actions under the Delivering for Our Public
accelerate digital delivery of services
improve services for our customers
make services more accessible to all
significantly improve communications and engagement with the public
drive efficiency and effectiveness.
There are 6 actions under the Innovating for Our Future
promote a culture of innovation in the public service
optimise the use of data
build strategic planning capability
strengthen whole-of-government collaboration
embed programme and project management
embed a culture of evidence and evaluation
There are 7 actions under the Developing Our People and Organisations
embed strategic human resource management in the public service
mainstream strategic workforce planning in the public service
continuous and responsive professional development