The Public Service Reform Plan aims to make the work of the public service more transparent, decision-making more accountable and service delivery more effective. Two Public Service Reform Plans have been delivered since 2011. These have led to the current Reform Plan, which was launched in December 2017: Our Public Service 2020.
The government’s framework for development and innovation in the public service, Our Public Service 2020 contains 18 actions, including new initiatives and actions focused on building on reforms already in place:
There are 5 actions under the Delivering for Our Public pillar:
There are 6 actions under the Innovating for Our Future pillar:
There are 7 actions under the Developing Our People and Organisations pillar
Key achievements of the Public Service Reform programme, as noted by the Organisation for Economic Co-operation and Development (OECD ), include the Civil Service Renewal Plan ; the establishment of the Office of Government Procurement and the National Shared Services Office; one-stop-shops such as Intreo for jobseekers and Local Enterprise Offices for businesses.