Category: Other
Reference: FOI Request 18/123
Request: The number of staff who are part of the dedicated customer communications team tasked to the passport office.
The number of calls answered daily for the last 60 days.
The number of Webchats dealt with daily for the last 60 days.
The number of contact us emails dealt with (Daily) in the last 60 days.
The number of hours where any of the 3 communications services were unavailable in the last 60 days- ideally broken down by each contact method.
Date: May 10, 2018
Replied: June 7, 2018
