Services and information
Departments and publications
About gov.ie
If you wish to make a compliment or complaint to the department please email customerservice@welfare.ie stating whether it is a compliment or complaint in the subject line of the email and please include the following information:
If you wish to make an anonymous complaint relating to fraud, please contact the number below.
All complaints will be investigated and dealt with promptly, impartially and in confidence.
We commit to acknowledging your complaint in writing within 3 days and responding to you in writing within 15 days.
If you are not satisfied with the response to your complaint, you can request a review.
You can request a review by emailing Customerservice@welfare.ie or phoning our Information Services Helpline on 0818 662244.
The review will be carried out by an independent Customer Service Officer, who will respond to you in writing within 20 working days.
If you remain unhappy with our response after a review, you can refer your complaint to the Office of the Ombudsman, who offer an independent and free service available to you.
For more information on their services, please visit www.ombudsman.ie.
This is a prototype - your feedback will help us to improve it.