We are interested in hearing from you as your feedback is very important to us in developing our services. We commit to using this feedback to assist us in providing the best possible customer service.
If you wish to make a comment, compliment or complaint to the Department please click here.
Our Complaints Procedure:
All complaints will be investigated and dealt with promptly, impartially and in confidence.
We commit to acknowledging your complaint in writing within 3 days and responding to you in writing within 15 days.
If you are not satisfied with the response to your complaint, you can request a review.
You can request a review by emailing Customerservice@welfare.ie
or phoning our Information Services Helpline on 1890 66 22 44.
The review will be carried out by an independent Customer Service Officer, who will respond to you in writing within 20 working days.
If you remain unhappy with our response after a review, you can refer your complaint to the Office of the Ombudsman, who offer an independent and free service available to you.