All universities and Institutes of Technology are required to have formal complaints procedures in place. The formal complaints procedures are normally only invoked when informal procedures have been exhausted. Details of the formal complaints procedures can be accessed on the relevant institution's website.
If you feel that you have been unfairly treated or are not satisfied with the decision on your complaint, you can contact the Office of the Ombudsman.
By law the Ombudsman can investigate complaints about any administrative actions or procedures as well as delays or inaction in your dealings with the institution.
The Ombudsman provides an impartial, independent and free dispute resolution service.